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What should I do? WL X3200...
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Author:  canvasmedia [ Wed Feb 16, 2011 4:56 pm ]
Post subject:  What should I do? WL X3200...
Hi,
I have been using Paul C. Buff products for a while without any problems, this is my first issue, I bought a WL X3200 on august 2010, been using it for studio and outdoor works. For outdoors I use a 1,000w Pure Sine Wave inverter only for this light.

On saturday in a pageant fashion shoot it began to beep, then I decided to take a look if there was something wrong with the flash tube, when I took it out, one of the 3 plugs was completely burned (see attached pic). Usually I only replace the flashtube without any problems, but now is diferent, I looked inside the unit and the plug hole was totally filled with the melted part of flashtube plug, now I cant even plug a replacement.

Image
Image

Should I send it back for repair? Does it still have warranty or do I have to pay for the repair, help? :(

Thanks!
Author:  Technical Support [ Wed Feb 16, 2011 5:01 pm ]
Post subject:  Re: What should I do? WL X3200...
The White Lightning lights have a 5 year warranty on them, so yes, it will be fixed under warranty if you sent it in. With the charring, you would not want to plug a new tube in even if you could, as that would just damage the new tube. This was likely caused by improper installation or snagging on a modifier which unseated the tube.
Author:  canvasmedia [ Thu Feb 17, 2011 3:26 pm ]
Post subject:  Re: What should I do? WL X3200...
I will send it back for repair then. Thanks for your help! :mrgreen:
Author:  PaulAuclair [ Sun Feb 20, 2011 6:09 pm ]
Post subject:  Re: What should I do? WL X3200...
sorry for your luck.
good lesson to check for proper seating more often (which i have never done yikes!!!)
Paul
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