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| Alien Bees B800 Issue http://www.paulcbuff-techforum.com/viewtopic.php?f=8&t=1703 |
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| Author: | JimAdkins [ Mon Aug 15, 2011 10:11 pm ] |
| Post subject: | Alien Bees B800 Issue |
Hello, I'm new here, but I'm having an issue with a B800. I purchased it used off of craigslist, and when it fires, it always seems to fire at the lowest setting no matter where it is set. When I turn the light off and then back on leaving it a full power, it seems to flash at full power for a couple of flashes, then back to really low power. Does anyone have any ideas what could be the issue? Thanx in advance. -Jim |
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| Author: | Technical Support [ Tue Aug 16, 2011 8:57 am ] |
| Post subject: | Re: Alien Bees B800 Issue |
Are you using any remotes in the telephone jack of the light? |
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| Author: | JimAdkins [ Tue Aug 16, 2011 9:26 am ] |
| Post subject: | Re: Alien Bees B800 Issue |
No. I use a CowboyStudio NPT-04 as a remote trigger which uses the 3.5mm jack. But even without the remote, just using the dump button, I can tell that it's going down in intensity after turning it on with full power. I'm just trying to see if I should try to get a refund back from this guy or if it can be fixed. Also, one other thing that's interesting, I don't have a modeling lightbulb for it, but the guy I bought it from said that he just uses regular light bulbs. I tried a regular light bulb and when I first turn on the flash, it works for about 3-4 seconds, and then just flickers. I'm guessing it's a capacitor issue. Does anyone know how much something like that might cost to fix? Thanx. -Jim |
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| Author: | Technical Support [ Tue Aug 16, 2011 9:49 am ] |
| Post subject: | Re: Alien Bees B800 Issue |
I think this should come in for repair (or you should seek a refund). If it is in warranty, the balance warranty would transfer to you. If it is out of warranty, most repairs are $40 plus flashtubes ($35) and model lamp ($10) costs, if needed. Shipping from us to a Continental U.S. address is also included in the $40. More info can be found here: http://www.paulcbuff.com/repair.php |
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| Author: | JimAdkins [ Tue Aug 16, 2011 10:29 am ] |
| Post subject: | Re: Alien Bees B800 Issue |
Thank you very much for your reply. How can I tell if it is still under warrantee? -Jim |
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| Author: | Technical Support [ Tue Aug 16, 2011 10:42 am ] |
| Post subject: | Re: Alien Bees B800 Issue |
It will tell you when you submit the repair form (linked to in the link above). You can fill out the s/n and select the light then hit submit without filling everything else out. Cancel the option to print, and it will show you when the warranty expired on the web page. |
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| Author: | JimAdkins [ Tue Aug 16, 2011 11:13 am ] |
| Post subject: | Re: Alien Bees B800 Issue |
Very cool. I've looked on the outside of the flash and don't see a serial number anywhere. Where can I find it? Thanks again for the help. |
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| Author: | Technical Support [ Tue Aug 16, 2011 1:47 pm ] |
| Post subject: | Re: Alien Bees B800 Issue |
Assuming it is still there, it is on the bottom of the light, on the front edge, almost under the mounting block. It is on a white sticker, and it should start with an "8". |
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| Author: | JimAdkins [ Wed Aug 17, 2011 10:24 am ] |
| Post subject: | Re: Alien Bees B800 Issue |
Thanks again for the info. Checked it out last night. Warrantee has expired. Does this issue sound like it can be fixed? I mean, I got a great deal on the light, and even with an added 40 dollars to fix it, it will be worth it. But if it will cost significantly more than that, I would rather seek a refund from the seller. I know that you may not be able to give any kind of estimate, but can you speculate at all? :) Thanks again. |
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| Author: | Technical Support [ Wed Aug 17, 2011 11:26 am ] |
| Post subject: | Re: Alien Bees B800 Issue |
Most repairs are $40, plus the cost of replacement tubes/bulbs if needed. We can re-evaluate the estimate if we open it up and find a nest of PCB-eating badgers has taken over, or something similar. Our repair department can give you a worst case scenario if you call or write them. |
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