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| Heavy-duty light stand, top pin coming loose http://www.paulcbuff-techforum.com/viewtopic.php?f=8&t=4059 |
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| Author: | echantigny [ Tue Jun 04, 2013 2:09 pm ] |
| Post subject: | Heavy-duty light stand, top pin coming loose |
Hi, I bought Heavy-duty stands to hold my Einstein with mutliple modifier, the 47" octabox being the heaviest. Recently, I noticed the the top pin, the one holding the flash, is coming loose on one side. The little pin that holds the 2 pieces together, that goes through both of them horizontally, seem to not be going through all the way anymore. I tried to push it in a bit, but I can't seem to move it at all. Is there anything I can do about this? I'm worried that my einstein could fall off at some point if I don't do anything about it. Thanks |
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| Author: | Technical Support [ Mon Jun 10, 2013 10:38 am ] |
| Post subject: | Re: Heavy-duty light stand, top pin coming loose |
The stud is riveted in. If there is a problem with it holding, you may want to contact customer service if it is under warranty (1 year). If it is not under warranty, then the stand will need to be replaced. |
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| Author: | echantigny [ Mon Jun 10, 2013 11:18 am ] |
| Post subject: | Re: Heavy-duty light stand, top pin coming loose |
Thanks. Already contacted customer service and they already agreed to exchange it. Awesome customer service, has always. |
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