I can only assist to the extent that I would trouble shoot the CyberSync system, as I am not familiar enough with the Flex system to effectively trouble shoot it.
Make sure the slider is set to full, and all three model buttons are pushed in. Make sure the light is plugged directly into the wall. Extension cords and power strips are generally OK, but by removing them for trouble shooting it is easier to trouble shoot. Make sure the AC outlet is properly grounded, and try a different circuit or location.
If the same set up works in another light, but not this one, there is the possibility the light needs to be repaired. Also, there could be a settings problem in the light, and you would need to contact PocketWizard to determine that.
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