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| E640 Fire problem http://www.paulcbuff-techforum.com/viewtopic.php?f=8&t=4097 |
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| Author: | smillier [ Sun Jul 14, 2013 6:11 am ] |
| Post subject: | E640 Fire problem |
Hi all, I've bought 4 E640 units a couple of month ago and now I've a problem with one of them. The flash doesn't fire anymore. I've replaced the tube with a brand new one and still the same problem. The modeling light is OK, it turns off then on when I push the Test button but no flash. The unit simply stopped working during a shooting session, in studio, without moving it. Any ideas of what can be the problem ? |
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| Author: | Technical Support [ Mon Jul 15, 2013 9:17 am ] |
| Post subject: | Re: E640 Fire problem |
If the light is not flashing with a known good flash tube, properly installed, then the unit will need to be sent in for repair. |
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| Author: | smillier [ Tue Jul 16, 2013 3:41 am ] |
| Post subject: | Re: E640 Fire problem |
OK. I sent a email to the european support as I'm in France but I've no answer at the moment. I need it to be fixed as soon as possible as I need it for my work. Can't I contact the US support ? |
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| Author: | Technical Support [ Tue Jul 16, 2013 10:09 am ] |
| Post subject: | Re: E640 Fire problem |
You may contact our Customer Service department directly. They may have other options for you. |
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