| Paul C. Buff, Inc. Technical Forum http://www.paulcbuff-techforum.com/ |
|
| Rotalux Speedring for PCB (EL 26534) does not fit! http://www.paulcbuff-techforum.com/viewtopic.php?f=8&t=4278 |
Page 1 of 1 |
| Author: | tennisbp [ Thu Dec 05, 2013 10:16 pm ] |
| Post subject: | Rotalux Speedring for PCB (EL 26534) does not fit! |
This is mainly a warning to those ordering this item right now or around this time. I believe their manufacturing specifications are off, i.e. the rings I ordered from two separate places (B&H and Adorama) both do not fit my Einsteins (ring is too large). I have ordered this exact same ring about a year ago and it fit perfectly. I have emailed Elinchrom US about this, but I have a feeling I won't be reaching resolution any time soon. If there are any staff reading this, would it be possible to contact Elinchrom and confirm the manuf. specs with them? Links to photos (via Flickr) of the old and new ring are below. Note the measurements. Old ring which fits: http://www.flickr.com/photos/brianpoon/11230987523/ New ring which is too big: http://www.flickr.com/photos/brianpoon/11230910736/ |
|
| Author: | Technical Support [ Thu Dec 05, 2013 10:58 pm ] |
| Post subject: | Re: Rotalux Speedring for PCB (EL 26534) does not fit! |
Wow. That's over a 1/4" of difference! We do not really have communications between us and other lighting manufacturers, so I would not expect us to update them on the specifications. |
|
| Author: | Luap [ Thu Dec 05, 2013 10:59 pm ] |
| Post subject: | Re: Rotalux Speedring for PCB (EL 26534) does not fit! |
The proper diameter for all BUFF/Balcar lights is 3 1/2", so indeed the new ring is too big. I don't know that we would have any better luck contacting Elinchrom than you have had. You might look at Kacey http://www.kaceyenterprises.com/?page_id=481 |
|
| Author: | tennisbp [ Thu Dec 05, 2013 11:18 pm ] |
| Post subject: | Re: Rotalux Speedring for PCB (EL 26534) does not fit! |
Thanks for the quick replies. I have sent them another message with a link to this post and hope to update with good news soon. |
|
| Author: | tennisbp [ Fri Dec 06, 2013 5:48 pm ] |
| Post subject: | Re: Rotalux Speedring for PCB (EL 26534) does not fit! |
Today, Tech support confirmed they have a defect in their current line of rings. R&D over in Switzerland and the US Brand manager have been notified. I hope to hear back from them by Monday. |
|
| Author: | tennisbp [ Tue Dec 10, 2013 8:39 pm ] |
| Post subject: | Re: Rotalux Speedring for PCB (EL 26534) does not fit! |
From the email I received... "I have forwarded your images to R & D in Switzerland, and their conclusion is the same as mine was. That being, the rings you have ordered were not actually designed for Alien bee flashes. They were made for Hensel. In other words, the packaging for these rings was mislabeled in the factory, so Hensel rings were mismarked as being for Balcar/Whitelightning/Alien Bee. We now need to pull our inventory of both Hensel & Alien bee adapters to find out what we truly have, and get the packaging marked correctly." |
|
| Author: | Luap [ Tue Dec 10, 2013 11:34 pm ] |
| Post subject: | Re: Rotalux Speedring for PCB (EL 26534) does not fit! |
Gee, I guess we're not the only company that makes mistakes now and then. We ship out close to 1000 packages per day. |
|
| Page 1 of 1 | All times are UTC - 6 hours [ DST ] |
| Powered by phpBB® Forum Software © phpBB Group https://www.phpbb.com/ |
|