Paul C. Buff, Inc. Technical Forum

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 [ 9 posts ] 

Thu Oct 14, 2010 9:35 pm

Joined: Mon May 31, 2010 9:51 pm
Posts: 16

I'm trying to screw the positioning rod into the speedring but the either the screw is too long or the threads aren't deep enough in the rod. The screw bottoms out before the rod is tight to the speedring. I had to add 5 washers to the setup to get the rod tight. Is this ok to use like this?

Image




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Fri Oct 15, 2010 9:22 am

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Joined: Tue Dec 08, 2009 10:43 am
Posts: 5266

It wount hurt anything to use it like that, but contact customer service to see about getting a replacement position shaft.




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Fri Oct 15, 2010 11:43 pm

Joined: Mon Aug 02, 2010 9:06 pm
Posts: 8

I had one for my 51" plm like that. I ran a tap though it and that cleaned up the threads.




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Fri Oct 22, 2010 8:49 pm

Joined: Mon May 31, 2010 9:51 pm
Posts: 16

Is anyone checking these before they go out?! My replacement part arrived with the same EXACT problem.




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Fri Oct 22, 2010 9:55 pm

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Joined: Tue Dec 08, 2009 10:43 am
Posts: 5266

they are supposed to all be inspected. I will get with customer service and production on monday to get one checked for you and have the others looked into.




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Sat Oct 23, 2010 1:13 am

Joined: Mon May 31, 2010 9:51 pm
Posts: 16

Thanks for the quick reply, and I'm sorry if my question seemed a bit snarky, I just hate to see you wasting money on shipping. Your customer service is outstanding and the response and turnaround time is excellent.




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Sat Oct 23, 2010 8:26 am

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Joined: Tue Dec 08, 2009 10:43 am
Posts: 5266

Thanks, but I didn't find it snarky at all. We need to ship you what you paid for.




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Tue Oct 26, 2010 5:01 pm

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Joined: Tue Dec 08, 2009 10:43 am
Posts: 5266

Editguy, you have an email.




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Wed Oct 27, 2010 8:30 pm

Joined: Mon May 31, 2010 9:51 pm
Posts: 16

Thanks, my issue is resolved. Some lubricant on the screw, a superclamp to hold the rod still and a little brute force got it done!




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