Paul C. Buff, Inc. Technical Forum

Hi there have just used my new Einstein for the first time and the unit stopped flashing after a while modelling light still works but flash not working. I keep trying the test button but nothing. Is it the flash tube itself, maybe but the unit is brand new so I figure it couldn't be the flash tube it is only 600 cycles old and hasn't been bumped around. Any Ideas?

Call customer service they will be the ones to help with this problem and they are really great at taking care of all the PCB products

Following the instructions in the manual for tube replacement (mainly, use a cloth and don't touch the tube directly), make sure the tube is fully seated. Inspect the legs for breakage, as well as the glass tube and wiring. If any of these are broken, then the tube is bad. There will be some marks that appear as burns near the legs, and that is normal. Also normal is the little bubble of glass.

If there is no breakage in the tube, then the light will probably need a warranty repair. You will need to contact the distributor from whom you purchased the light to make those arrangements.